Individuals saying as an occasion Warner cable tv technician try spilling secrets on Reddit.
Opportunity Warner Cable, the second-largest service provider of TV and internet service in the usa, told Quartz that it’s looking into the postings. “We’re unable to confirm when this individual is in fact an existing or previous personnel,” a spokesman said.
Reddit individual cableguy_the started an “Ask myself things” (AMA) thread, publishing photo of his ID badge and uniform as proposed proof his work. His solutions to the inquiries to arrive are extremely candid. Check out highlights (typos maintained).
On Comcast’s pending exchange of the time Warner Cable:
We would like the merger because the recent team in charge will be the worst in recent records. Many obtaining discharged considering difficult metrics. All power has been directed at customer support staff and stripped through the people who in fact go to the homes and correct troubles . It’s chaos additionally the organization is run like crap IMHO [in my humble view].
Regarding pressure between gurus and customer care representatives:
Yea support service reps and specialists were fighting a conflict that nobody views. We dislike all of them, they dislike all of us. They inform visitors the problem is the equipment if it rarely try. We determine users to just disregard what the man regarding the phone states because it’s likely that great, they have never ever wired a house, installed a drop or repaired cable tv.
On what’s really completely wrong together with your connection:
Don’t believe 50per cent of precisely what the representative about telephone tells you. Simply set up the tech. Try to let him function. He’s complete this prior to. The representative only suggestions cell phones. it is almost NEVER the apparatus causing the problem.
In the information for you to get best assistance:
Whenever a technology comes ,ask for their superiors numbers. Make sure he understands it isn’t burning him but to escalate an issue. He may phone their sup to be sure their cool but that will assist.
On what’s preventing faster net grab rates:
Really, standard analogue wire. It will require 
up sooo much data transfer . 1 station per regularity vs bonding multiple frequencies to provide 8 channels for a downstream and 4 for an upstream . As we run 100per cent digital tv.. Internet are certain to get quicker. Additionally obstruction. If you live around a college it is the worst . Granny would use her 15 meg for email and surfing but young Johnny school kid sucks in the bandwidth in your community using netflix and torrenting and gaming. Yet they spend the exact same. IMHO what can correct that is capping data and giving people uncapped performance.
On the reason why splitting their cable connections was a bad idea:
Setting up a splitter just to attenuate the signal is really dumb we have situations known as attenuators that this without incorporating needless splitter. However it is true that excess signal is equally as bad as insufficient we call that distortion
On whether this Reddit AMA will surely cost your his work:
I would feel fired according to whom captures me. I would will also get an advantage its so very hard to inform utilizing the way this business is organized.
As to how Wi-Fi indicators include unreliable, and will become vanquished by gates and structure:
Indeed very true. Plaster wall space particularly.Solid material doors, in a cellar as soon as the router is on the second floor or the other way around. Wi-fi try a fickle beast.
In your “broken” wire modem:
Yea I listen this a lot. I might state in a given season I’d state 5percent of modems We swapped had been actually faulty. We carry out some canine and pony show and merely exchange they anyway. The issue is almost always maybe not machines appropriate. Modems either work or they don’t. There can be very little in the middle. These include quite simple equipment. You will find program users utilizing my laptop computer anything working just fine, next change back again to their unique devices and anything visits shit. They still require a fresh modem..Its insanity.